Business Terms

General terms and conditions of sale 

Contracting parties
This agreement is entered into between the customer and

Carezza Event
represented by Andreas Obkircher
address: Via Carezza 25, I 39056 Nuova Levante
VAT number: IT02723530214,

hereinafter referred to as "provider", pursuant to these general terms and conditions of sale.

Subject matter of the agreement
This agreement governs the sale of services via the provider's online shop. For the details of each offer please refer to the product description on the provider's website.

Service description
The service provided by Carezza Event consists of the sale of online tickets for the Rosadira bike festival via this website.

Formation of agreement
The agreement is formed electronically through the online shop or via other means of comunication such as telephone and E-Mail. The offers represented on the website represent a non-binding request for an offer by the customer, which the provider may or may not accept. How to order through the online shop:
• select required number of tickets
• put tickets into the basket
• click on "order now"
• select check out method (as guest or registered user)
• insert voucher address
• insert payment information
• verify and change order and details
• click on "order now"
• receive order confirmation e-mail.

Orders may also be placed by other means of communication (telephone/e-mail). In that case agreement formation comprises the following steps:
• place your order by telephone/e-mail
• receive order confirmation e-mail.

Upon receipt of the order confirmation e-mail the agreement is formed.

Duration of agreement
The agreement terminates automatically at the end of the bike festival on 18 June 2017.

Reservations
The provides reserves the right not to provide the services promised in case of non-availability thereof.

Prices
All prices are final prices and include VAT.

Terms of payment
The customer may only choose between the following payment methods: online payment system (PayPal) or credit card (Visa, Mastercard). Other means of payment will not be accepted. The credit card will be charged following ticket purchase.
Successful payment will be confirmed on a separate page after purchase as well as per e-mail within a few minutes.
Failure to receive payment confirmation per e-mail may be due to a mistake when entering the e-mail address. In this case please send an e-mail to info@rosadira-bike.com.

Terms of delivery of tickets and products
Online purchase and tickets
Following successful payment the customer will immediately receive an e-mail with an invoice featuring an identification code to be used for booking individual events.
The cancellation of the entire bike event due to especially force majeure, natural disasters or similar reasons entitles the provider to withdraw from the agreement with the customer. The customer will be immediately informed about it and will be offered possible alternatives.
The provider is entitled to make individual programme changes at short notice.

In the event of short-term changes or cancellation of individual events of the programme (force majeure) the customer will be offered suitable alternatives. Hence no reimbursement will be made.

Online voucher
By accepting the terms of purchase and by continuing the purchase, the buyer accepts to receive the voucher by email only.
Right of withdrawal and customer service

Right to withdraw
Customers may withdraw from this agreement within two weeks without having to give any reason.
The cooling-off period is fourteen days starting from the day on which the order was placed.
Last cancellation date: 31 May 2017!

In order to exercise your right of withdrawal please send an e-mail to Carezza Event, Andreas Obkircher, Via Carezza 25, 39056 Nuova Levante (info@rosadira-bike.com) to explicitly inform us about your decision to cancel the agreement.

In order to exercise the right to withdraw within the cooling-off period the withdrawal message must be sent before the end of said period.

Effects of the withdrawal

In case of withdrawal all payments, less handling fee and any bank transfer charges, will be reimbursed within fourteen days upon receipt of withdrawal notice.


Disclaimer
Any customer claims for damages are excluded. This also applies to the provider's legal representative and his agents, should customers raise any claims for damages against them.

Language, place of jurisdiction and governing law
The agreement will be set up in German. The language governing the contractual relationship will be German. This agreement is governed by the laws of Italy. Any dispute which arises out of or under this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Bolzano.

Data protection
Data provided during initiation, conclusion, performance and cancellation of a purchase agreement entered into pursuant to these GTC will be collected, saved and processed by the provider in accordance with the law. The provider will not disclose personal data of customers to third parties, unless he is legally required to do so or the customer has given his prior consent. Data provided by the customer during the purchase process shall only be used for contacting the customer during the performance of the agreement and only for the use the customer has made his data available for. Data will only be disclosed to the courier entrusted with delivery of the goods to the extent required for delivery purposes. Payment data will be communicated to the paying bank. Is the provider required to store data under tax or commercial law, some data may have to be stored up to ten years. During your visit of the provider's online shop anonymised data, which does not allow identification of personal data, in particular IP address, date, time, type of browser and pages visited, will be protocolled. Pursuant to legal provision personal data may be deleted, corrected or blocked upon customer's request. Free information on all personal data of the customer collected will be provided upon request. For any questions and requests for deleting, correcting or blocking personal data or regarding collection, processing and use thereof please refer to: Carezza Event, Andreas Obkircher, Via Carezza 25, I- 39056 Nuova Levante, info@rosadira-bike.com.